Terms and Conditions

Welcome to Achado.pt. By using our website and placing an order, you agree to these Terms and Conditions. We recommend reading them carefully before finalizing any order.

1. Company Identification

  • Store Name: Achado.pt

  • Support E-mail: achadosptsuporte@gmail.com

  • Address: Rua Senhora da Glória, 27, 1170-350 Lisbon, Portugal

  • VAT Number: 311442943

2. Purpose

These Terms and Conditions regulate the use of the Achado.pt website and the conditions for the purchase and sale of products to the end consumer.

3. Terms of Use and Orders

  • To place an order, the customer must provide true and complete information.

  • After finalizing the order, the customer will receive a confirmation e-mail.

  • Achado.pt reserves the right to cancel orders in the event of computer errors regarding prices, sudden stock unavailability, or suspected fraud.

4. Prices and Payment

  • All prices are in euros (€) and include VAT at the current legal rate.

  • The available payment methods are those indicated at checkout.

  • The order will only be processed after payment has been confirmed.

5. Delivery and Shipping

  • Delivery times vary according to the product and the carrier selected.

  • For detailed information on timelines and costs, please consult our Shipping Policy.

6. Right of Free Resolution (Returns)

  • The consumer has the right to terminate the contract and return their order within 14 days of receipt, without the need to indicate a reason.

  • Detailed conditions can be found in our Refund Policy.

7. Warranty

  • All products are covered by a legal warranty of 3 years, in accordance with European Union legislation (Decree-Law no. 84/2021).

  • Defective products must be reported to Achado.pt via our contact e-mail so that we may proceed with repair, replacement, or refund.

8. Liability

Achado.pt is not responsible for delays or failures caused by external factors (strikes, carrier logistics issues, natural disasters, or events of force majeure).

9. Personal Data Processing

Personal data processing is carried out in full compliance with the GDPR (General Data Protection Regulation). For more details, please consult our Privacy Policy.

10. Dispute Resolution

In the event of a dispute, the consumer may turn to:

11. Changes

Achado.pt reserves the right to change these Terms and Conditions at any time. Updated versions will always be published on this website.