Shipping and Delivery Policy

At Achado.pt, we work to ensure your order arrives quickly and securely. Below are the shipping and delivery conditions applicable to purchases made on our website.

1. Order Processing

  • Preparation time: 1 to 2 business days after payment confirmation.

  • Orders placed after 6:00 PM are processed the following business day.

  • During sales campaigns, discounts, or holiday seasons, processing times may experience slight delays.

2. Estimated Delivery Times

  • Mainland Portugal: 2 to 5 business days after dispatch.

  • Azores and Madeira: 4 to 10 business days after dispatch.

  • Spain / European Union: 3 to 7 business days after dispatch.

  • Rest of the World: 7 to 20 business days (varies depending on the destination country).

Note: The deadlines are estimates provided by the carriers and may vary due to reasons beyond Achado.pt's control (strikes, adverse weather conditions, or logistical peaks).

3. Carriers and Tracking

  • We use CTT or private couriers, depending on the destination and volume of the order.

  • As soon as the order is dispatched, you will receive a tracking number in your email.

  • If you do not receive your tracking number within 48 business hours, please contact us at: achadosptsuporte@gmail.com.

4. Shipping Costs

  • Shipping costs are calculated and displayed at checkout before payment is finalized.

  • We offer free shipping for Mainland Portugal on selected orders (unless otherwise stated on the website).

5. Addresses and Delivery Failures

  • Please carefully verify that the address and contact details are correct at the time of purchase.

  • In the event of an incorrect address, absence of the recipient, or unclaimed order, the costs for a new shipment (re-dispatch) are the sole responsibility of the customer.

6. Damage and Loss

  • If the package arrives visibly damaged, please photograph it before and during opening.

  • Report any issues within the first 48 business hours to the email: achadosptsuporte@gmail.com, attaching photos and the order number.

7. International Orders and Customs

For shipments outside the European Union, customs duties, local VAT, or customs charges may be applied by the destination country. These costs are the customer's responsibility and are not included in the amount paid to Achado.pt.

8. Contacts

  • Email: achadosptsuporte@gmail.com

  • Reference Address: Rua Senhora da Glória, 27, 1170-350 Lisbon, Portugal