Returns Policy
At Achado.pt, your satisfaction is our priority. If you are not completely satisfied with your purchase, you have the right to return or exchange the product in accordance with applicable law.
1. Right of Free Resolution The consumer has the right to terminate the contract within 14 days from the day they received the order, without the need to provide a reason.
2. Conditions for Return
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The product must be returned in perfect condition, with no signs of use and in the original packaging.
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For reasons of hygiene and protection, cosmetics, personal hygiene items, or intimate apparel that have been opened are not eligible for return.
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The customer is responsible for return shipping costs, except in cases of manufacturing defects or error on the part of Achado.pt.
3. Procedure To exercise your right of return, you must:
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Send an email to achadosptsuporte@gmail.com indicating your order number.
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Wait for instructions on how to ship the product.
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Send the item to the following address: Rua Senhora da Glória, 27, 1170-350 Lisbon, Portugal.
4. Refund After receiving and inspecting the product, the refund will be processed within a maximum of 14 days. The refund will be made using the same payment method used for the purchase.
5. Exchanges If you wish to exchange a product, you should follow the return procedure and place a new order on our website.
6. Defective Products If you receive a defective or damaged product, contact us immediately via achadosptsuporte@gmail.com and send photographs for analysis. In these cases, return shipping costs will be covered by Achado.pt.